Export Workplace support tickets to CSV format

Computer Help
To export your organization’s Workplace support tickets to CSV format:
  1. Click Admin Panel Admin Panel in the left menu on Workplace.
  2. Click Contact support Contact Support at the bottom of the Admin Panel menu.
  3. Click Export.
    • Before doing this, you can click Add filter to customize the exported list of tickets.
Column titles in the CSV file
The downloaded CSV is organized by columns:
  • Question ID: ticket number.
  • Title: title of the ticket.
  • Description: subject of the ticket.
  • Creator ID: ID of the person who submitted the ticket.
  • Creator: name of the person who submitted the ticket.
  • Topic: category of the ticket issue.
  • Priority: priority that was submitted when the ticket was created.
  • Status: ticket status at time of export.
  • Created: date the ticket was submitted.
  • Modified on: date the ticket was modified at time of export.
  • Escalated: ticket escalated or not.
Learn about bulk exporting data on people or groups in your Workplace.
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